Return Policy
Exchange & Refund Policy for Hawy: 🚛
At Hawy, we strive to ensure your complete satisfaction with our products. Please read our exchange and refund policy carefully to understand how we handle returns and exchanges:
1. Returns & Exchanges Eligibility
Timeframe: You may request a return or exchange within 3 calendar days of receiving your order.
Condition: To be eligible for a return or exchange, hoodies must be unused, unworn, and in their original packaging with tags attached.
2. How to Initiate a Return or Exchange
Contact Us: Please contact our customer service team at Hawy.eg.24@gmail.com to initiate a return or exchange.
Provide Information: Have your order number and details ready when contacting us. Describe the reason for your return or exchange request.
3. Return Shipping
Cost Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Packaging: Please ensure that the hoodie is securely packaged to prevent damage during return shipping.
4. Refunds
Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Method: Refunds will be issued to the original method of payment used for the purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card issuer.
5. Exchange Process
Exchange Options: You may exchange your hoodie for a different size or color (subject to availability).
Shipping of Exchange Item: Customers are responsible for return shipping costs.
6. Damaged or Defective Items
Reporting: If you receive a damaged or defective hoodie, please contact us within 48 hours of receiving your order.
Resolution: We will replace the item at no additional cost to you or provide a refund if a replacement is not available.
7. Contact Us
Customer Support: If you have any questions or concerns about our exchange and refund policy, please reach out to our customer service team. We are here to assist you!
At Hawy, we strive to ensure your complete satisfaction with our products. Please read our exchange and refund policy carefully to understand how we handle returns and exchanges:
1. Returns & Exchanges Eligibility
Timeframe: You may request a return or exchange within 3 calendar days of receiving your order.
Condition: To be eligible for a return or exchange, hoodies must be unused, unworn, and in their original packaging with tags attached.
2. How to Initiate a Return or Exchange
Contact Us: Please contact our customer service team at Hawy.eg.24@gmail.com to initiate a return or exchange.
Provide Information: Have your order number and details ready when contacting us. Describe the reason for your return or exchange request.
3. Return Shipping
Cost Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Packaging: Please ensure that the hoodie is securely packaged to prevent damage during return shipping.
4. Refunds
Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Method: Refunds will be issued to the original method of payment used for the purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card issuer.
5. Exchange Process
Exchange Options: You may exchange your hoodie for a different size or color (subject to availability).
Shipping of Exchange Item: Customers are responsible for return shipping costs.
6. Damaged or Defective Items
Reporting: If you receive a damaged or defective hoodie, please contact us within 48 hours of receiving your order.
Resolution: We will replace the item at no additional cost to you or provide a refund if a replacement is not available.
7. Contact Us
Customer Support: If you have any questions or concerns about our exchange and refund policy, please reach out to our customer service team. We are here to assist you!